FAQs

What does my child need to bring with them to Sport Star?

Packed lunch and a refillable water bottle. Your child will be very active at Sport Star therefore they will need more food and drink than at school. Also, you need to pack an extra set of clothing; if the temperature is over 20 °C then it is most likely there will be a water fight. Also, you child will need warm clothes if the temperature drops. Click here to see our checklist.

What food shall I put in my child’s lunch box?

At Sport Star we highly recommend a healthy lunch box to keep your child well fuelled for a fun action-packed day. We like the look of this website as suggestions http://www.bbc.co.uk/guides/zgr4kqt

What sort of qualifications do the Sport Star team hold?

Every member of staff is DBS checked. The manager will be Paediatric First Aid trained and be a Designated Safeguarding officer. The rest of the staff will have a minimum of basic first aid training and undergone safeguarding training within the last 12 months.

Do you offer extended hours?

We offer 10am to 4pm and 8am to 4pm at all our locations.

What will my child be doing at Sport Star?

Each week will have the schedule up at each location. If you can’t see it ask a member of our team and they can guide you. If you want to know prior to booking please either contact our team or see on the particular location page for the timetable.

What if I want to cancel my booking?

Please let us know 24 hours prior to your booking and we will be able to credit your Sport Star account to use another holiday. If you do not turn up to a booking and haven't let us know then we will still charge you. To cancel please email from the account holders email address so we can confirm it is the correct Sport Star account. Email: info@sport-star.co.uk or booking@sport-star.co.uk

Can I pay via a bank transfer?

Yes of course. Here are our bank details:

Account Name: Sport Star Limited

Account Number: 36638417

Sort Code: 090127

Where are Sport Star’s locations?

Our Lady of Lourdes, Leigh-on-Sea

St. Teresa's, Rochford, Essex

Takeley Primary, Takeley, Essex

Our Lady of Ransom, Rayleigh

Do you accept Childcare Vouchers?

Ohhhh yes! See our Funding & Vouchers page for our account numbers. If your childcare voucher is not there please let us know and we can set up an account, easy as 1…2…3!

What is the confidentiality policy?

Any confidential or sensitive information we receive about your child is only shared with staff on a need to know basis and never with another parent or child. This applies to both verbal and written information. Once we are closed information is stored securely in line with our Data Protection Policy and Privacy Policy

How do Sport Star work within school bubbles?

While childcare guidance does not require us to operate the same bubbles as the school – we are working with each individual school requirements in regard to their preference with regards to active bubble practice at their individual school. Whether this is through separate Year Groups, Key Stages or Segregated Areas we will implement the desired bubble strategy within our activity areas. All bubble practice will adhere to the current Childcare COVID-19 requirements with each group size limited where required (no bubble will be greater than 30 children).

What happens if a child or staff member becomes unwell or there is a case of COVID-19 – whether it’s a child or family member has attended or is attending the club?

If a child is suspected to be ill and is awaiting collection, our staff members will find a suitable room where they can be isolated away from the other children taking part in the sessions. Depending on the age of the child the correct adult supervision will be maintained by our staff at all times.

If children need to go to the bathroom while waiting to be collected, they will be escorted to a different bathroom that is being used by the other children where possible. The bathroom used will then be cleaned and disinfected using standard cleaning products before being used by anyone else.

Where the child, young person or staff member tests positive, the rest of their class or group within their childcare or education setting will be sent home and advised to self-isolate for 10 days. (1. Department for Education 2020 – Coronavirus COVID-19: implementing protective measures in education and childcare settings).

How have your activities been adapted?

We have adapted our sports, games and activities to increase distancing as much as possible but also ensuring children can still have as much fun, as well as reducing the need to share equipment.

Do the children have a bucket load of fun?

Is the Pope Catholic? Do bears poo in the woods? YES!